2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or to compensation for its reduced value.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
3. Cancellation and Change of Mind
4. Refunds on overdue accounts
5. Products Damaged During Delivery
(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us as soon as possible.
(i) You misused the said product in a way which caused the problem.
(iv) Any other exceptions that apply under the Australian Consumer Law.
6. Shipping Costs for Returns
7. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 2 days of receipt.
8. How to Return Products
(a) You can contact us at the end of this Policy to discuss a return using the information.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
9. Contact Us
Availability and Cancellation
We will contact you using the details you provided when you placed your order.